Delivery Policy

For Pre Christmas Delivery, place orders by 2PM on

Delivery Providers & Services

Please visit the checkout after placing your items in the basket to review which services are available for your order.

Small Items (Royal Mail):
Orders under 2kg AND no bigger than: 61cm x 46cm x 46cm

24H Large Letter (Delivered within 1-2 working days)
48H Large Letter     (Delivered within 2-3 working days)
24H Packet     (Delivered within 1-2 working days)
48H Packet       (Delivered within 2-3 working days)

 Medium Items (Parcel Courier):

Orders under 30KG AND no bigger than 1.5m (Length) / 0.23m3

Express Delivery  (Delivered within 1-2 working days)
Standard Delivery     (Delivered within 2-5 working days)

 

Large Items (Large Parcel Courier):

All orders over 31.5kg OR longer than 1.5m OR larger than 0.23m3

Overnight    (Delivered within 1-2 working days)
Economy         (Delivered within 2-5 working days)

 

Please note 

  • Whilst every effort is made to ensure you receive your order within the time frames outlined above, circumstances beyond our control can cause delays. This Is It Stores is not liable for any loss as a result of orders being delivered late.
  • Customers who select an express service can request for the delivery charge to be downgraded to the price of an economy/standard service if their order is delayed for more than one day.
  • Goods will be sent to the delivery address provided at the checkout.
  • Items may be packaged and dispatched separately.
  • BFPO address – Only orders delivered by Royal Mail can be delivered to BFPO addresses.

Cancelling an Order

Please visit the returns policy for information on order cancellation.

Delivery to OUT OF AREA

  • Northern Ireland: 24hr delivery to Northern Ireland is not available. There is still a 72 hour delivery option available. Please contact us if you have any questions.
  • For small and medium items (delivered with Yodel & Royal Mail), we will deliver to Scottish Highlands, Channel Islands and Northern Ireland at no extra cost.
  • For large items (delivered with XDP), we may be unable to deliver to out of area post codes, therefore, please contact us before placing your order so we can check if delivery is available.  

Failed Deliveries

It is the customer’s responsibility to make sure they are in at the time of the delivery or that they collect the item from the depot/sorting office. Orders which are returned undelivered can be re-dispatched (additional delivery costs will be charged prior to dispatch) or refunded (minus the cost of the failed delivery). 

Pre-Orders

We accept Pre-Orders on products that are currently out of stock, which have a confirmed delivery date. On the product page you can see an estimated “delivery by” date based on when the stock is due to be delivered to us. Please note, whilst every effort is made to get your item to you as soon as possible, in some cases, matters beyond our control can cause a delay to your delivery – in this case we will provide an email update. You will be free to cancel your Pre-Order as long as you inform us before it is dispatched.