Please contact us prior to returning any item at [email protected], we will issue a returns reference number.
Can I return something if there is nothing wrong with it?
Yes, of course, we are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via original payment method. We just ask that the following conditions are met:
Please return the goods to us within 28 days from when you received the order*
Please return the items in a re-saleable condition in the original packaging
*Please note: For goods purchased during December, this period is extended until the end of January
Returning a damaged or faulty item
If you’ve had the item for 30 days or less Please contact us and we can help with troubleshooting, a replacement or refund.
If you’ve had the item for between 30 days and 6 months We’ll assess what’s wrong and then we’ll usually:
Help with troubleshooting / Advice
Provide a replacement
or offer a refund
We cannot accept returns for flat pack items that have been assembled unless they are faulty.
Q Who Arranges and pays for the return of my order? A If it’s faulty or damaged, we do, if it is unwanted you do
Q I’m returning an unwanted item, what’s the best/cheapest way? A We recommend sending on a tracked service and shopping around for the best price. If you are struggling, contact us - We may be able to arrange the return we can use for you and then deduct from the refund amount.
Q When will I receive my refund? A Once we receive your item it will normally take us 1 – 2 business days to process it (occasionally longer during peak times), your bank may take 3 – 5 days to process the refund into your account
Q Can I exchange my item for a different size colour A The fastest way to do this is to return the unwanted item and purchase the correct item separately.
Q My item has a minor cosmetic defect, do I have to return it for a full refund? A You have the option to, but if you prefer, we can assess a photo of the item and offer a partial refund for you to keep it
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