Returns & Refunds

Please contact us prior to returning any item at sales@thisisitstores.co.uk, we will issue a returns reference number.

Can I return something if there is nothing wrong with it?

Yes, of course, we are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via original payment method. We just ask that the following conditions are met:

  • Please return the goods to us within 28 days from when you received the order*
  • Please return the items in a re-saleable condition in the original packaging

*Please note: For goods purchased during December, this period is extended until the end of January

Returning a damaged or faulty item

If you’ve had the item for 30 days or less
Please contact us and we can help with troubleshooting, a replacement or refund.

If you’ve had the item for between 30 days and 6 months
We’ll assess what’s wrong and then we’ll usually:

  • Help with troubleshooting / Advice
  • Provide a replacement
  • or offer a refund

Self-Assembly Items

We cannot accept returns for flat pack items that have been assembled unless they are faulty.

Returns FAQ

Q Who Arranges and pays for the return of my order?
A If it’s faulty or damaged, we do, if it is unwanted you do


Q I’m returning an unwanted item, what’s the best/cheapest way?
A We recommend sending on a tracked service and shopping around for the best price. If you are struggling, contact us - We may be able to arrange the return we can use for you and then deduct from the refund amount.


Q When will I receive my refund?
A Once we receive your item it will normally take us 1 – 2 business days to process it (occasionally longer during peak times), your bank may take 3 – 5 days to process the refund into your account


Q Can I exchange my item for a different size colour
A The fastest way to do this is to return the unwanted item and purchase the correct item separately.


Q My item has a minor cosmetic defect, do I have to return it for a full refund?
A You have the option to, but if you prefer, we can assess a photo of the item and offer a partial refund for you to keep it

 

 

Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

 

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

 

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

 

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.